Your privacy is important at RoyalXO, which is why the casino is committed to protecting your personal data. RoyalXO has a privacy policy that indicates the type of information collected and how it is collected, stored, used, and safeguarded.
Some of the personal information collected may include your name, physical address, and even financial information. The goal of data collection is to help serve you better and keep you protected when on the platform.
Choosing to sign up at RoyalXO means you have read, understood, and accepted the privacy policy agreement. This guide will help you learn more about how RoyalXO collects, stores, and uses your personal data when you sign up and play on the platform.
What Information is Collected?
RoyalXO collects unique information that can help identify and differentiate its users. Before obtaining this data, the casino will seek your consent. Some of the information that the platform collects includes:
- Account Information. This is any identifying information, such as your name, email address, date of birth, phone number, and physical address, that you provide when you complete the registration form during sign-up.
- Financial data. This includes details such as your preferred banking method, deposit and withdrawal history, and payment details.
- Usage data. This is the data that the casino collects automatically when you visit the website. It may include information such as your browser type, IP address, time zone, and language preferences.
Information Gathering Process
RoyalXO is able to collect your data in various ways. You may provide the information voluntarily, or the casino may obtain it from your activity log on the website. Some of the ways that the casino collects your data include:
- When you fill in the registration form during sign-up.
- When you contact customer support via various methods, including email, the casino may require you to provide your name, email address, and date of birth, among others.
- Traffic information that you leave on the website when you visit RoyalXO. By using cookies, the casino keeps track of all your activities on the webpage.
- When you verify your account by uploading pictures of the necessary documents.
- When you take part in surveys or competitions at the casino. Participation is usually voluntary and optional.
Storage of Your Data
We all want the assurance that our information will be kept secure and safe from unauthorised access. The casino uses the latest technologies, such as 128-bit SSL encryption, to ensure your data and transactions remain secure.
Plus, RoyalXO stores your data in password-protected databases to ensure no third party can access it without proper authorisation. Your account is also kept secure by the use of unique login details.
You can only access your account by providing your user ID and password, which is different for every user. It is entirely up to you to keep your logins safe from any unauthorised access.
The casino also has anti-fraud systems in place to prevent any illegal activities, such as fraud or money laundering, on the website. This ensures the protection of other users from rogue player accounts.
How the Information is Used
Data collection is an important process, as it affects your overall experience on the platform. The casino uses your data in various ways, including:
- To verify your identity. This can help protect minors and also prevent any unlawful activities on the website.
- To process your bets and transactions.
- To allow you access to casino games and other services.
- To provide adequate customer support.
- To learn more about your preferences and customise your gaming experience.
- To comply with legal responsibilities such as anti-money laundering laws and combating the financing of terrorism.
- To monitor and investigate any illegal activities on your account.
- To facilitate marketing communication, so you can receive materials about new promotions, products, and services.
- For market research and statistical analysis.
Data Sharing and Disclosure
While the casino strives to protect your personal information from unauthorised access, some instances may arise where RoyalXO has to share your data. The casino may disclose your data to authorised third parties when:
- The law requires the disclosure of such information.
- For facilitating payments, the casino may share your data with payment processors.
- To comply with the legal and regulatory duties and responsibilities as required by the casino’s licensing authority.
- To protect the player, other users, and the company’s interests.
- You are suspected of engaging in fraudulent activities such as game manipulation, money laundering, using stolen credit/debit cards, and falsifying data.
- Marketing service providers require the details to do their jobs.
- Research organisations require the data to carry out research on gambling.
Accessing Your Data
Transparency is at the core of the RoyalXO privacy policy. As such, the casino ensures that you have access to your data. You can contact the casino in case you want to:
- Confirm the accuracy of the data that RoyalXO has collected and verify the source.
- Find out how the casino intends to use the information.
- To prohibit RoyalXO from sending you further promotional and marketing messages.
- Update any details that you deem necessary. You will need to justify why the modifications are necessary.
- To request that the casino delete your data, in case you no longer want to be a user on the platform.
Data Retention Period
At RoyalXO, both you and the casino have the power to decide when to close your player account. In such cases, you may request the platform to delete your data from its databases.
While this may be possible, the casino may retain some of your personal information as required by law, and it will only be shared with the relevant authorities when required. To comply with anti-money laundering regulations, RoyalXO will retain your data for at least five years after your last financial transaction on the platform.
It is only after the period lapses that the data can be erased. While the privacy policy protects both you and the platform, it is important to note that sharing data across the internet is not always 100% secure. You should therefore understand that you are providing your data at your own risk.
